Sustainability at a Glance

We continue to move on to Connect Your Happiness

Bangkok Airways Public Company Limited conducts its business in accordance with sustainable development principles, while upholding its responsibilities toward environmental, social, and governance (ESG) aspects. The Company integrates sustainability considerations into its corporate strategy to strengthen competitiveness, enhance risk management, and create long-term value for stakeholders.

In line with its corporate vision, “Leading Aviation with Responsibility, Delivering Services with Sustainability,” the Company strives to become a responsible leader in the aviation industry by delivering sustainable services through the continuous enhancement of safety standards, efficient cost and resource management, collaborative partnerships, and the delivery of quality products and services. These efforts support sustainable returns and balanced growth for all stakeholders.

Under its commitment, “Connect Your Happiness,” the Company continuously enhances the travel experience while effectively managing operational impacts by minimizing negative impacts and creating positive outcomes for the economy, society, and the environment.

Message from Chief Executive Officer

“Leading Aviation with Responsibility, Delivering Services with Sustainability”

Amid growing travel demand and the increasing importance of sustainable tourism, the Company continues to strengthen its route network, enhance service quality, and advance its sustainability agenda. The Company remains committed to achieving Net Zero Carbon Emissions by 2050, while maintaining high safety standards and operational efficiency. In addition, the Company has received international recognition through various service excellence and sustainability awards, reflecting its commitment to creating meaningful and sustainable long-term growth.

Mr. Puttipong Prasarttong-Osoth

Chief Executive Officer and President

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Sustainability Policy and Strategy

Corporate Sustainability Policy

In 2025, the Company continued to operate under its Corporate Sustainability Policy, which was approved by the Board of Directors to serve as a framework for directing sustainability strategies, priorities, and implementation in alignment with the Company’s objectives.

Throughout the year, the Company focused on integrating the policy into operational practices across business units through the development of action plans, measures, and operational guidelines aligned with the Company’s material sustainability topics. This was undertaken alongside continuous monitoring and performance assessment to enhance operational efficiency and support sustainable long-term growth.

Commitment

To be an organization that takes care of the environment by reducing impact from operation of the business

Strategy

Create participation in adaptation and operation to reduce impact on the environment

Commitment

To be an organization that places priority on taking care of stakeholders, human capital development and promotion of opportunities

Strategy

Create culture of safety in the workplace and promote opportunities for stakeholders

Commitment

To be an organization with steady growth, responsible for stakeholders throughout the value chain

Strategy

Create sustainable economic growth together with stakeholders under efficient performance basis

Our Sustainability Management

Sustainability Governance

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Sustainability Highlights

2025 Performance

Aircraft Fuel Efficiency initiatives through operational and flight optimization techniques contributed to a reduction of

tCO₂e in carbon dioxide emissions

Total organizational greenhouse gas emissions (Scope 1, Scope 2, and Scope 3) amounted to

tCO₂e

Officially commenced the use of Sustainable Aviation Fuel (SAF) on commercial flights operating from Bangkok (Suvarnabhumi) to Phnom Penh, Siem Reap, Luang Prabang, and the Maldives, effective

1 July 2025

Recycling and upcycling initiatives for operational waste, including retired uniforms and label-free drinking water bottles

contributed to a reduction of

kilograms of carbon dioxide emissions

water savings of

liters

and energy savings of

kilowatt-hours

Received the “Climate Action Leader” award at the UN Thailand Climate Action Forum, organized by AFMA in collaboration with Sustainism.

The Fatality Rate of employees and contractors remained at

Zero

No

significant human rights violations were reported.

Recognition for commitment to occupational accident prevention:

Head Office received the Year 1

“Bronze Level”

Achievement Award (1,780,113 safe working hours)

Phuket Airport received the Year 3

“Bronze Level”

Achievement Award (644,720 safe working hours)

Sukhothai Airport received the Year 3

“Basic Level”

Achievement Award (269,757 safe working hours)

Trat Airport received the Year 1

“Basic Level”

Achievement Award (145,596 safe working hours)

Average training hours per employee and executive totaled

hours per person per year.

Employee engagement score was

60.7%

Achieved

100%

support for the employment of persons with disabilities in local communities in accordance with Section 35 of the Empowerment of Persons with Disabilities Act.

Received a 4-Star

“Very Good”

Corporate Governance Rating from the Thai Institute of Directors Association (IOD)

Achieved on-time performance rates of

%

for departures and 89.71% for arrivals, based on total flights under the Company’s controllable conditions

Customer satisfaction rate stood at

%

Listed among the Thailand Sustainability Investment (SET ESG Ratings 2024) with an “A” rating in the Services sector by the Stock Exchange of Thailand.

Received the Royal Thailand Tourism Awards 15th in the category of Tourism Support and Promotion Organization – Private Sector Excellence Award (Thailand Tourism Outstanding Awards), as well as the Thailand Tourism Sustainability Awards under the “Bangkok Airways Boutique Series” project.

Awarded the 5-Star “STAR: Sustainable Tourism Acceleration Rating” certification by the Tourism Authority of Thailand (TAT), under the Sustainable Tourism Acceleration Rating (STAR) program, which serves as a key mechanism to promote quality tourism in alignment with TAT’s strategy toward High Value Services and Standards.