Social Performance
Commitment / management guideline
Create culture of safety in the workplace
The Company operates comprehensive and effective safety management to ensure good health of all employees, working in safe environment, and also systematically complies with Occupational Safety, Health and Environment Act, B.E. 2554, in consistent with the law and international standards.
Social Policies
Occupational Health and Safe
Target
Management Guideline
The Company operates comprehensive and effective safety management to ensure the good health of all employees, working in a safe environment, and also systematically complies with the Occupational Safety, Health and Environment Act, B.E. 2554, in accordance with the law and international standards.
Operating Results
Statistics of safety, health and work environment of employees in 2024
| Employee work hours (Unit: hours) | 2024 | 2023 | 2022 | 2021 |
|---|---|---|---|---|
| Total employees work hours | 4,891,852 | 4,654,923 | 4,163,496 | 4,489,816 |
| Statistics of Work-Related Injuries or Accidents of Employees | ||||
| Total incidents of injuries or accidents that happened to employees at work causing them to take time off. | 6 | 2 | 6 | 2 |
| Total number of employees injured while at work and required to take at least 1 day off. | 6 | 2 | 6 | 2 |
| Total number of employees who died while at work. | - | - | - | - |
Complied with rules, regulations and requirement
through following main activities
- Plan and Set Policy
Develop the Occupational Health, Safety, and Environment in the Workplace Policy with a clear action plan to serve as a guideline, allowing employees to participate in the annual review of the policy. - Personnel Appointment
Appoint qualified personnel at various levels with responsibilities to supervise, promote, and support the work, ensuring that it is carried out correctly and safely. - Training and Development
Provide regular safety training and knowledge development for staff, including emergency response drills with basic first aid and firefighting training. In 2024, the Company organized annual fire drills and evacuations at the Head Office Building, Bangkok Airways Operation Center, and domestic cargo warehouse at Suvarnabhumi Airport, as well as at Phuket Station, Don Mueang Station, Samui Airport, Sukhothai Airport, and Trat Airport.
Safety Risk Control and Management
Reduce the rate of workplace accidents by using data collected from analysis and risk assessments to develop preventive plans and reduce the severity of future accidents. This process includes identifying hazards, assessing risks, and implementing preventive measures in risk management. Employees are encouraged to participate in the continuous improvement of the working environment to ensure greater safety.
- Check and Assessment
Regularly inspect the workplace environment and assess risks; provide medical check-ups to employees. - Continuous Improvement
Review and improve the safety management system regularly to ensure the system remains up-to-date and more efficient.
Projects or Activities to Promote Employees’ Safety and Good Health
The Company places high priority on the safety of employees and is committed to building a safe and efficient work environment where they can be happy and safe at work. Information on Occupational Safety and Health (OSH) is communicated to all employees through the following channels:
- OSH NEWS
An online safety newsletter aimed at enhancing safety awareness among employees and contractors. - OSH Alert
Urgent notifications distributed to everyone in the Company to raise awareness of incidents that may affect safety, health, or the work environment—whether actual accidents or risky situations that could potentially lead to accidents. - Zero Accident Campaign
The Company joined the Institute for the Promotion of Occupational Safety, Health and Working Environment (IPST) in activities to promote workplace safety and received certificates at the following levels: 1.Phuket Station – Bronze level, 2.Sukhothai Airport – Initial level and 3.Head Office – Initial level.
Employee Development and Retention
Target 2024
Management Guideline
Key personnel development targets
“Develop employee potentials and create retention incentive”
The Company therefore continuously provided internal and external training and knowledge development courses for all levels of executives and officer.
The Company in accordance with Bangkok Airways’ Training Development Framework. These programs are aligned with the Company’s Core Values, Core Competency, Leadership Competency, and include Functional/Specific Training to ensure performance meets the standards and requirements of the aviation industry at national, regional, and international levels. To ensure employees have the appropriate knowledge and skills to perform their duties in accordance with applicable standards, laws, regulations, and aviation industry requirements.
According, the Company also offers general training to enhance skills, knowledge, abilities, and additional subjects based on the Annual Training Plan. These trainings are provided as appropriate and aligned with both current and future situations. Various formats and channels of training are offered depending on the development goals and content, to ensure that executives and employees are both physically and mentally prepared to respond effectively to the ever-changing landscape.
Operating Results
Personnel Development
Average training hours per person per year
Unit: Hours
Fair Treatment of Employees
The Company formulated Employee Rules and Regulations, adhering to guidelines for the proper treatment of employees, in accordance with labor laws and fully complying with the Labor Protection Act without exception. All levels of employees are treated with fairness and equality in areas such as recruitment, remuneration, training, personnel development, and labor protection. The Company also provides channels for employees to lodge complaints, which are managed fairly for both the complainant and the accused. In addition, the Company organizes activities to strengthen good relationships among employees at all levels.
Total number of employees divided by gender
(As of 31 December 2024)
Number of Employees Categorized by Level
(As of 31 December 2024)
Number of Male and Female Employees Categorized by Location
| Location | 2024 | 2023 | 2022 | |||
|---|---|---|---|---|---|---|
| Male | Female | Male | Female | Male | Female | |
| Bangkok Metropolitan Region (persons) | 880 | 911 | 883 | 883 | 891 | 817 |
| Northern Region (persons) | 19 | 32 | 18 | 34 | 17 | 32 |
| Central Region (persons) | 32 | 11 | 33 | 10 | 31 | 10 |
| Northeastern Region (persons) | 0 | 0 | 0 | 0 | 0 | 0 |
| Southern Region (persons) | 161 | 200 | 157 | 186 | 128 | 162 |
| Eastern Region (persons) | 31 | 23 | 29 | 21 | 29 | 19 |
Remuneration and benefits
The Company’s Remuneration Payment Policy is fair and competitive in the labor market, helping to create career stability for employees and fair opportunities for career advancement. In addition, the Company provides various employee welfare benefits as required by law, such as social security, as well as benefits beyond legal requirements. These include medical expenses, life insurance, health insurance, air tickets, annual medical check-ups, vaccinations, contributions in the event of the death of employees or their parents, and discounted medical fees for employees and their families when using services from hospitals in the Company group network. Other voluntary welfare benefits are also provided to employees, such as a savings cooperative, provident fund, and housing loans in partnership with commercial banks.
Guideline to promote channels for savings and to create financial insurance.
The Company established a Provident Fund and Cooperative Savings to promote saving and provide financial security for employees. As of 31 December 2024, the proportion of employees who joined the Provident Fund compared to the total number of employees is as follows:
Operating Results 2024
Total number of employees
Number of employees participating in the Provident Fund
Proportion of employees participating in the Provident Fund
Employee Happiness 2024
From the information showing Satisfaction, Engagement, and Life Balance scores, it can be determined that:
- Employee job satisfaction
Compared to 2023, employees are more satisfied with their jobs. Executives in all departments are required to collaborate in creating and supporting an even higher level of job satisfaction. - Overall engagement with the Company
Compared to 2023, employee engagement with the Company increased by 1.5%. Therefore, the Company is required to set a plan to further increase the level of engagement for employees at all levels. At present, employees have confidence in the Company and have accepted the Company’s goals, values, and work culture. - Employee Work-Life Balance Survey
Compared to 2023, the overall results of the survey showed that employees' work-life balance increased by 2.9%, reaching a “balanced” level. Creating a work-life balance means having happiness in both personal life and work. Employees are able to manage their time effectively between personal activities and work responsibilities, maintaining a healthy balance. The Company implemented a “Work-from-Home” project for employees in certain departments where the nature of work is appropriate and feasible under the project’s guidelines. In addition, employees who work on-site are allowed to choose work hours that suit their daily routines, supporting their ability to achieve a balanced personal and professional life.
Employee Engagement
| 2024 | 2023 | 2022 | |
|---|---|---|---|
| Number of employees who resigned voluntarily (persons) | 137 | 155 | 147 |
| Number of male employees who resigned voluntarily (persons) | 64 | 69 | 69 |
| Number of female employees who resigned voluntarily (persons) | 73 | 86 | 78 |
| Proportion of employees who resigned voluntarily (%) | 5.86 | 6.77 | 6.78 |
Community Engagement
Target 2024
Management Guideline
At the heart of sustainable development is progressing together with the community.
Bangkok Airways implemented community engagement in three main target areas around the Company’s airports in Samui, Sukhothai, and Trat, using a holistic area-based community development approach that takes into account economic, social, educational, environmental, and health aspects according to the appropriateness of the local context.
Operating Results
Wing of Dreams
Wing of Dreams is project to develop knowledge of airline business and profession for school children. Two activities include aviation career guidance for senior school students and Airport Tour for younger students.
In 2024, the project implemented within the Sukhothai Airport area generated tangible benefits for both the local community and the Company, as summarized below.
- 1 Stakeholder Participation
The activity engaged more than 60 participants, including students and teachers from Khlong Krachong School, airport personnel, flight instructors from the Bangkok Aviation Training Center, employee volunteers, and members of the media. In addition, eight FlyerBonus members were specially invited to take part in the event. - 2 Employee Skill Development
Participation in the event provided Company employees with opportunities to enhance a variety of professional skills. Through hands-on experience in organizing and delivering the activity, employees strengthened their coordination abilities, problem-solving in dynamic situations, and public speaking and demonstration skills, particularly in communicating aviation knowledge to students. - 3 Community Relationship Building
The initiative contributed to strengthening relationships with local schools and communities surrounding the airport. It fostered a sense of connection and goodwill, while also enhancing community understanding of airport operations through shared experiential activities. - 4 Foundation for Future Project Development
Insights and feedback gathered from the activity serve as a valuable resource for improving and developing future initiatives more effectively.
Promotion of Disabled Persons
The Company regularly implements the policy on the promotion of persons with disabilities in accordance with Section 35 of the Rehabilitation of Disabled Persons Act (1991). In 2024, the Company received permission from the Bangkok Employment Office Area 9 to take action under the Promotion of Disabled Persons Policy by providing financial assistance to persons with disabilities living in communities around the airports in Surat Thani (Koh Samui), Trat, and Sukhothai provinces. This assistance is intended to support their business operations or to pay for outsourced services, instead of contributing to the National Fund for the Promotion and Development of the Quality of Life of Disabled Persons.
Operating Results 2024
The Company provided of financial assistance to
at total of
- Outsourced services for 16 persons with disabilities or their caretakers, with a payment of 119,724 Baht per person per year, totaling 1,915,584 Baht per year.
- Provided financial support for self-employment to 7 persons with disabilities or their caretakers, with an estimated value of 119,720 Baht per person per year (calculated based on the 2023 minimum daily wage of 328 Baht x 365 days), totaling 838,040 Baht per year.
Employment of Persons with Disabilities
| Details | 2024 | 2023 | 2022 |
|---|---|---|---|
| Total number of disabled (Persons) | 21 | 21 | 21 |
| Other types of support. Section 35 (Persons) | 7 | 7 | 19 |
| Outsourced services Section 35 (Persons) | 16 | 14 | 2 |
| Payment to National Fund. Section 34 | - | - | - |
Expanding Opportunities for Vulnerable Groups
As part of its commitment to social inclusion, the Company supported air travel for a group of teachers and students from the Bangkok School for the Blind by providing complimentary round-trip tickets on the Bangkok–Chiang Mai–Bangkok route. The group visited the Princess Sirindhorn AstroPark (Chaloem Phra Kiat Observatory for the 7th Cycle Birthday Anniversary) at Doi Inthanon, Chiang Mai, under the initiative titled “Even if you can't see the moonlight, you can feel the stars”, an astronomy program designed specifically for the visually impaired. The visit took place from 23 to 25 January 2024, with the total contribution valued at over THB 764,000.
Local products in the Sky
To promote local food and products, the Company selected coffee, tea, liquid soap from Royal Projects, organic rice from Sukhothai and local seasonal fruits for in-flight service. Popular sweets for example Samui Caramel and Phuket Bean Cakes are service in the passenger lounge.
Pop-up Boutique Experience
To create meaningful experiences and new perspectives for passengers, the Company collaborates with community enterprises, provincial chambers of commerce, and regional tourism networks to showcase local products, traditional lifestyles, and cultural wisdom within its Boutique Lounges. This initiative not only enriches the travel experience but also supports commercial opportunities for local businesses and community entrepreneurs, while inspiring passengers with a deeper connection to Thailand’s cultural heritage.
Human Rights
Target
Management Guideline
The company also placed priority on stakeholders who should be treated equally, with respect, honour one another and without discrimination because of one’s personal relationship, race, ethnicity, skin colour, origin, religion, social status, gender, sexual orientation, age, physical features, accent, political opinion, personal views, assets or any other status as well as respect and promotion of woman and child’s rights, opposing child labour and eliminating all kinds of discrimination against women.
Human Rights Policy
Bangkok Airways recognizes the importance of and respects human rights as a fundamental ethical principle in conducting business and coexisting within society. It strictly complies with applicable laws and internationally accepted standards. The Company is committed to ensuring that its business operations are free from any form of human rights violations. To reinforce this commitment, a Human Rights Policy and related guidelines have been established to prevent potential human rights infringements across all business activities.
Operating Results
No significant human rights violations were reported.
An ESG Talk session was organized under the theme “Rights & Shine”
aiming to raise awareness of individual rights within the organization while promoting an inclusive environment where all employees are empowered to express themselves and thrive. The initiative supports the Company’s commitment to sustainable and respectful workplace practices.
Human Rights Due Diligence
In line with the Company’s commitment to promoting and protecting human rights across all areas of its business operations, a Human Rights Due Diligence Plan has been established and is expected to be implemented in 2025. As a preliminary step, the Company has reviewed key principles and explored appropriate practices to guide the process.
The due diligence framework consists of 6 key steps, as outlined below:
- 1 Scoping
Identify all relevant business activities and stakeholders to support a comprehensive analysis and identification of human rights-related issues. - 2 Human Rights Risk Assessment
Assess the severity and likelihood of potential impacts to prioritize identified human rights risks. - 3 Risk Mitigation Planning
Implement internal and external measures to prevent or mitigate identified risks and ensure that potential impacts remain within acceptable or minimal levels. - 4 Monitoring and Review
Develop appropriate methods, procedures, and reporting systems to support the ongoing monitoring of human rights risks. - 5 Remediation Actions
Ensure readiness to address potential human rights violations by implementing timely and appropriate remediation and corrective measures when such cases arise. - 6 Communication and Disclosure
Communicate human rights risks, mitigation strategies, remediation actions, and performance outcomes to stakeholders with transparency and accountability.
This initiative reflects the Company’s commitment to sustainable business practices, with a strong focus on respecting and protecting the human rights of all stakeholders. It also reinforces the Company’s dedication to fostering a fair working environment and conducting its operations in accordance with internationally recognized standards.
