Service Quality Management

Commitment / Management Approach

Quality Policy

The Company has every intention to comply with safety standard, to perform flights punctually and achieve customer satisfaction with awareness of quality, flight safety, flight security and continuous development/improvement that are essential to crutial to realize the objective of the Company.

Manage all activites and necessary resources under coroporate quality management systems to ensure the Company can support and consistently drive efficiency and effectiveness of products and services to meet stakeholders’ needs and expectations.

QMS Core Control

The Quality Management Division is responsible for establishing strategies, planning, supervising, administrating, controlling, and developing Quality Management Systems across all Company divisions, including contractors, to ensure compliance with ISO 9001 Quality Management System Standards and the Company's Quality Management System Standards, in accordance with applicable laws and related performance standard requirements.